The Travel Guide
Section 5

TRAVEL CONDUCT AND EXPECTATIONS

HA offers a unique and special Pass Travel program to you, your Eligible Family Members and guests. In order for the Pass Travel program to be successful, it is important that everyone follow the standards and expectations that are outlined below. Please ensure that you, your Eligible Family Members and your guests understand these standards and expectations when traveling on HA or OA.

( You, your Eligible Family Members or your guests may only use Pass Travel for personal and pleasure travel. Pass Travel may not be used for any kind of non-Company related or personal business-related travel.
( Pass Travel benefits may not be sold, purchased, donated, traded, or exchanged for goods or services.
( Passengers traveling on a non-revenue ticket are NOT entitled to the following: Pre-reserved seating, access to club lounges, denied boarding compensation, FIMs on OA, or any other amenities provided to revenue passengers (i.e, meal vouchers, hotel accommodations, special meals, etc.).
( It is important that you avoid revealing to revenue passengers that you are traveling as a Non-Revenue or on a pass or Reduced Rate ticket.
( Our customers always come first. Although Non-Revenue travelers should be treated as a revenue passenger, observe the highest standards of courtesy and conduct toward everyone with whom you come in contact. Be alert to the needs of our customers. If requested, change seats so that revenue passengers traveling together may sit together or otherwise be more comfortable.
( Our employees working the flights are extremely busy serving our customers. Cooperate fully with instructions given to you by employees on duty. Please do not monopolize their time and do not engage in argumentative or disruptive behavior at any time. If you feel that you have been treated improperly as a traveler or an employee on duty, complete Form HAL A65 (Non-Revenue Comment Form) and submit to Pass Bureau.
( After checking in at the ATO or departure gate, remain clear of the podium until you are called by name to receive a seat assignment. You may verify your Boarding Priority by checking the Non-Revenue Listing which is posted at the podium. The Non-Revenue Listing may not be available at airports which do not utilize the Sabre system.
( When given a boarding pass, board as soon as directed. Take your assigned seat. Do not ask other passengers to move to improve your seating. If asked to change your seat, change your cabin, or deplane, do so quickly and quietly.
( We provide special amenities to our customers which, in turn, cost the Company significant money. As a Pass Traveler, it is important that you do not request special services or considerations such as special meals or playing cards, wings, except for wheelchair assistance, assistive devices or medical aids that may be required in-flight.
( If you drink alcoholic beverages on a flight, drink moderately. Employees traveling in uniform are not permitted to consume alcoholic beverages.
( You may not use Space Available passes if you have already booked travel using a full fare, frequent flyer, or discounted ticket.
( Allow for sufficient time to return to work when traveling as a standby passenger. Failure to report to work on time because of problems encountered while using Pass Travel will not be considered an excused absence.
( Misconduct, such as interfering with flight crewmembers, abuse of Company personnel, misuse of the Pass Travel or FTP programs, misuse of interline discount benefits etc., may result in disciplinary action up to and including termination of employment.

Abuse of Pass Travel Program

Most employees understand the intent of the Pass Travel program, pass usage and allowances, and other major features. Remember that you are responsible for misuse of Pass Travel by your Eligible Family Members or FTPs using a pass, even if you are not with them on the trip. Dishonesty of any kind may result in disciplinary action up to and including termination of employment.

Non-Revenue Comment Form

HA welcomes and encourages compliments, recommendations or concerns about the Pass Travel Program. Any Eligible Employee who has a compliment, suggestion or experiences a problem with the Pass Travel Program is encouraged to discuss the situation directly with the appropriate department head or station manager to achieve resolution. If desired, the Eligible Employee is welcome to complete Form HAL A65 (Non-Revenue Comment Form).

Consequences for Violations

We know that the majority of Eligible Employees abide by the rules regarding Pass Travel. However, it is important for us to explain what may happen to those few employees or guests who do not follow these policies.

Abuse of the Pass Travel program is a violation of the House Rules. Each case will be reviewed on an individual basis and disciplinary action determined. Your department manager and PSG will work together to determine what action will be taken, if necessary.

All employees are urged to abide by the rules and regulations governing our Pass Travel program and to insure that Eligible Family Members and guests with whom they share pass travel do so as well.

While we expect employees to adhere to Pass Travel rules, we also expect our passenger service personnel to treat Pass Travelers fairly and equitably. This includes treating fellow employees with respect and not showing favoritism in boarding priority and/or upgrading.




REVISION: ORIGINAL DATE: OCTOBER 1, 2000